Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Sentinel platform, website, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

Account Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable law or regulation
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks
• Use the Service to transmit any viruses, malware, or other harmful code
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to reverse-engineer, decompile, or disassemble any portion of the Service
• Use the Service to collect or harvest personal information of other users without their consent

Intellectual Property

The Service and its original content, features, and functionality are owned by Sentinel and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You retain ownership of any content you create using the Service.

Subscriptions and Billing

Some features of the Service require a paid subscription. By subscribing, you agree to pay the applicable fees as described on our pricing page. Subscriptions automatically renew unless you cancel before the renewal date. Refunds are handled on a case-by-case basis at our discretion.

Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. You own your data and can export it at any time.

Service Level Agreement

Sentinel commits to a 99.9% uptime SLA for Professional and Enterprise plans. Scheduled maintenance windows are communicated at least 72 hours in advance. In the event of an SLA breach, eligible customers will receive service credits as outlined in their plan agreement.

Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control. We will provide reasonable notice of planned downtime when possible.

Limitation of Liability

To the maximum extent permitted by law, Sentinel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Termination

We may suspend or terminate your access to the Service at any time for conduct that we determine, in our sole discretion, violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service will cease immediately, and we will provide you with a reasonable period to export your data.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and, where appropriate, sending you an email notification. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Sentinel is incorporated, without regard to its conflict of law provisions.

Contact

If you have any questions about these Terms, please contact us at legal@sentinel.io.